Senior UX Researcher (1‑Year Fixed‑Term Contract)

The Senior UX Researcher will actively direct UX research activities, creating and executing research plans to deliver key insights that support the company strategy. This involves conducting discovery research, validating solutions, and partnering with cross-functional teams to drive user awareness and best practices.

Responsibilities

• Actively direct UX research activities, creating and executing a strong research plan, and delivering key insights that help to achieve our strategy
• Work directly with product, engineering, and UX design partners as you conduct discovery research and validate solutions and partner with other researchers to drive awareness of users - pushing for best practices, taking ownership and identifying strategic opportunities and leading to those outcomes
• Deliver top quality research insights to complex problems, working with the UX Manager and a team of highly talented Product Managers, Designers, Content Designers, and Engineers who appreciate user experience and want to build the best products available in the market
• Develop a deep understanding of the users and the products – and curate that knowledge in a research repository– updating and being current with all changes and understanding the use cases drive the functionality they support
• Develop a clear understanding of the competitive landscape – informing research direction, opportunities for disruption and innovation

Requirements

• 5+ years of relevant industry experience in leading research in senior roles in a lean, agile, and delivery-driven environment
• Ability to create research plans and deliver key insights through identifying the best fitting methodology that fits with your team’s timeline
• Experience with user interviews, identifying JTBD, defining personas, usability and other user-testing methodologies, and building and facilitating key workshops and presentations to stakeholders and the broader audience at GoTo
• Strong problem-solving skills and a willingness to innovate coupled with strong self-governing abilities
• Excellent knowledge of qualitative research best practices and approaches and understand of quantitative research, able to bring it as part of the picture
• Research experience in B2B settings (understanding customer needs and gathering feedback from admins, vendors, managed service providers)

Benefits

• Full remote work option within Hungary and on-demand seat in our Astoria office
• Comprehensive health benefits, life and disability insurance
• Generous paid time off, paid holidays, volunteer time off, and quarterly self-care days and no meeting days
• Tuition and reading reimbursement programs to support your continuous learning and professional growth
• Thrive Global Wellness Program, confidential Employee Assistance Program (EAP), as well as One to One Wellness Coaching
• Employee programs—including Employee Resource Groups (ERGs), GoTo Gives, and our charitable matching program—to amplify your connection and impact
• Gym reimbursement programs to encourage your physical well-being
• GoTo performance bonus program to celebrate your impact and contributions
• Monthly remote work stipend to support your home office expenses

Key Skills