UX Researcher - AI

The UX Researcher will support embedded researchers through AI tool development, knowledge management, and maintaining research standards. They will also conduct primary research and analyze existing data to generate actionable insights.

Responsibilities

• Contribute to a shared repository of AI-driven UX research tools that augment and scale the research workflow
• Assist with evaluating AI output quality – assessing AI-generated research artifacts for accuracy, tone, bias, and interpretive validity
• Query and analyze the existing participant database (SQL, R, or Python) to identify sampling biases, demographic gaps, and representation issues
• Manage and improve recruitment infrastructure– participant panels, scheduling workflows, tooling, templates
• Maintain and evolve the team’s standards and best practice documentation
• Partner with the Senior Researcher to build and maintain a structured research insights repository
• Conduct primary research as part of ongoing research programs (benchmarking, UX measurement, continuous interviews)
• Conduct research using existing data sources – survey backlogs, customer feedback repositories, support tickets, prior study findings – to surface patterns and generate new insights

Requirements

• Bachelor's degree in a relevant field (HCI, Psychology, Information Science, Social Sciences) or equivalent practical experience
• 2+ years of experience conducting mixed-methods UX research (qualitative and quantitative)
• Strong foundational knowledge of UX research methods — qualitative and quantitative
• Experience with participant management, tooling, templates, or program coordination
• Ability to review and give constructive feedback on research plans, guides, and deliverables
• Organizational skills to manage taxonomies, repositories, and documentation at scale
• Strong communication skills — can train, advise, and influence researchers and cross-functional partners
• Exceptional writing and documentation skills, with the ability to translate complex methodologies into simple, enforceable criteria

Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account - healthcare and dependent care
• Health Savings Account - high deductible medical plan
• Retirement 401(k) with employer match
• Paid time off and holidays
• Paid parental leave plans for all new parents
• Leave benefits including disability, paid family medical leave, and paid military leave
• Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

Key Skills