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UX Researcher and Service Designer - A26138
Activate Interactive Pte Ltd 🇸🇬 Singapore
Conduct qualitative and quantitative research to derive insights that improve citizen service journeys and inform product strategy. Facilitate workshops and collaborate with cross-functional teams to design intuitive, accessible, and user-centric service experiences.
Responsibilities
- Conducting research, analysing data to derive insights to improve citizen service journey experience and inform overall product strategy, development and design decisions
- Conduct in-depth qualitative and quantitative research to uncover Citizen/Business/Public Officer needs, behaviours, motivations, and pain points
- Develop and execute comprehensive research plans, including user interviews, surveys, usability testing, and A/B testing
- Analyse qualitative and quantitative research data to identify trends, patterns, and actionable insights
- Create compelling research reports and presentations to share findings with cross-functional teams and stakeholders
- Facilitate workshops and ideation sessions prioritising user needs
- Apply design thinking principles to creatively solve problems and envision innovative solutions
- Create customer journey maps and other artefacts to communicate research findings
- Collaborate with cross-functional teams to develop a vision, strategy and plan to address key pain points and problems in the customer journey
- Apply research insights to design seamless and engaging customer experiences
- Collaborate with designers and developers to ensure usability and accessibility of service concepts and products
- Define and track key performance indicators or relevant metrics to evaluate product and service effectiveness and identify areas for improvement
- Keep abreast of the latest research methodologies, tools, and industry trends in both UX research and service design
- Ensure methodological rigour in all research and service design activities
Requirements
- Experience working as a user researcher and/or service designer
- Conducts user research with government data users to understand GIS workflows, needs, and pain points related to maps, dashboards, and data discovery
- Designs intuitive map interactions, dashboards, and data discovery experiences; creates service blueprints and user journeys that improve usability and adoption
- Collaborates with product, GIS, and engineering teams to prototype, test, and iterate interfaces, ensuring accessibility, inclusivity, and consistent data storytelling
- Advanced degree, training, or certification in service design, UX design, HCI, or related design fields
- Comfortable working with Product, Tech, Data, and Business partners to deliver services and experiences
- Strong knowledge in product design processes and emerging technologies
- Demonstrates systems thinking, teamwork, leadership, planning and successfully implemented projects in a dynamic and agile environment
- Familiarity with design and prototyping tools, such as: Figma, and/or Adobe Creative Suite
- Self-directed, organised, efficient; a deep and insightful thinker who likes the challenge of a complex problem, and is an effective communicator, presenter, and negotiator
- Direct experience in both traditional and modern approaches to recruitment, diverse research methods, and reporting
- Knowledge of user research principles, methodologies, and deliverables
- Strong ability to identify key research objectives in partnership with product, design, brand, and engineering teams to address research needs for various brands and projects throughout the product life cycle
Benefits
- Fun working environment
- Employee Wellness Program
- To work in Singapore Government Agencies projects
- Structured development framework and growth opportunities
Key Skills
About Activate Interactive Pte Ltd
Founded in 1997, Activate Interactive Pte Ltd is a leading technology consultancy in Singapore that fuses strategy consulting, creativity, and engineering to drive digital innovations. We offer quality, cost-effective and impactful end-to-end application development, including mobile and web applications, cloud technology, UI/UX design and more. We integrate digital technology into all areas of a business, helping clients remove technology roadblocks and increase their efficiency to better serve and deliver value to their communities, regardless of their business size and type. At Activate, we also believe in providing a conducive environment and developing our employees to realise their full potential. Today, we have a team of more than 150 employees. We aspire to help people live better and healthier with technology by providing holistic solutions to improve population health.
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