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Principal Product Designer - Agentic AI

Zendesk β€’ Lisbon, Portugal πŸ‡΅πŸ‡Ή

Hybrid Full-time Lead

Drive the design vision and strategy across a product area, aligning with company goals and long-term roadmaps. Lead large, complex initiatives that impact multiple teams, navigating ambiguity to drive clarity and alignment.

Responsibilities

  • Drive the design vision and strategy across high-visibility product areas, aligning design with company goals.
  • Partner with senior leaders across Product, Engineering, and Research to drive customer-centric decision-making.
  • Lead large, complex initiatives that impact multiple teams, navigating ambiguity to drive clarity and alignment.
  • Translate complex design concepts into language that resonates with senior stakeholders.
  • Set the bar for design quality, craft, and inclusive design practices serving as a thought leader across the organization.

Requirements

  • 8+ years of professional experience in designing consumer or business SaaS applications.
  • Proven track record of shipping complex products at scale and setting design vision for innovative products.
  • Strategic mindset and exceptional craft in design work.
  • Experience prompting LLMs, working with generative AI, or an intense desire to learn.
  • Skilled communication with the ability to influence, align, and build trust with cross-functional stakeholders.
  • Ability to own complex objectives in a fast-paced environment, manage multiple priorities, and adapt to changing requirements and deadlines.

Benefits

  • Ownership of the projects you work on and freedom to put your ideas on the table.
  • Being a part of defining new standards in an emerging space.
  • Flexible working hours and the ability to work remotely.
  • Opportunity to learn and grow with a hardworking and passionate team.

About Zendesk

Zendesk powers exceptional service for every person on the planet. As a leader in AI-powered service, we offer the Zendesk Resolution Platform, designed to redefine customer experience with advanced tools that integrate AI Agents, a comprehensive knowledge graph, actions and integrations, governance and control, measurement and insights, and human expertise. Our purpose-built platform enhances service by combining automation and human insight for seamless interactions. Easy to use, easy to scale, and easy to get value from, Zendesk helps companies strengthen relationships, improve efficiency, and grow. Learn more: http://zdsk.co/46mVi8h

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