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Define and lead a strategic research agenda to uncover customer mindsets and motivations that shape product and business strategy. Build durable frameworks like journey maps and segmentations while mentoring the organization to increase research fluency.
Responsibilities
- Define and lead a strategic research agenda to uncover customer mindsets and motivations that shape product and business strategy. Build durable frameworks like journey maps and segmentations while mentoring the organization to increase research fluency.
Requirements
- Requires 5-8+ years of UX research experience with a proven track record of influencing business strategy in complex B2B or enterprise software domains. Must be fluent in qualitative and quantitative methods, including the analysis of large-scale surveys and telemetry data.
Benefits
- Permanent Contract
- Competitive Compensation Package
- Hybrid Work Model
- Flexible Hours
- Unlimited Vacation
- Company-paid Volunteer Days
- Free Fitness Centre Access
- Public Transport Travel Card Reimbursement
- French Classes Reimbursement
- Fresh Fruit, Cookies, and Soft Drinks
- Company and Team Events
- Referral Bonuses
- Relocation Package
Key Skills
About Nexthink
Nexthink is the leader in Digital Employee Experience (DEX) management software, transforming the digital workplace for millions of employees worldwide. We empower IT teams with AI-driven, user-centric insights needed to proactively optimize technology performance, enhance productivity, reduce tickets, cut costs, and accelerate employee engagement at scale. As a Leader in the 2024 and 2025 Gartner® Magic Quadrant™ for Digital Employee Experience Management Tools and the Forrester Wave™: EUEM Q3 2024, we’re dedicated to continuous innovation, bringing the latest advancements in AI, machine learning, and automation so IT teams can deliver a seamless digital experience for employees everywhere.
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