Senior UX Designer

The Senior UX Designer will be responsible for leading and crafting UX project deliverables across all design phases, including running requirements workshops, research, usability testing, and creating artifacts like wireframes and prototypes. This role involves ensuring customer needs and client requirements are fully understood and met by the proposed solutions.

Responsibilities

• Designing and running product definition and UX requirements workshops
• Scoping and managing a variety of both qualitative and quantitative research
• Analysing research data to identify and generate meaningful insights and behavioural patterns
• Using design thinking techniques to identify opportunity areas for new experiences, propositions, products and services, then help bring together the thinking around feasible, and viable solutions
• Creating design artefacts – e.g., personas, journey maps, storyboards, process flows, information architecture diagrams, wireframes, prototypes, etc
• Communicating, defending and building consensus around the desired product strategy and/or suggested design approach
• Working closely with stakeholders, fellow designers, program managers and developers, contributing to the improvement of the design quality and final user experience
• Collaborating with Account Leads, Head of UX, Head of CX and clients as a part of the creative process, understanding business drivers and provide UX leadership to clients and internal teams
• Presenting and communicating your ideas and design rationale both to working groups and C-Suite

Requirements

• Significant proven experience, ideally at an agency
• Compelling portfolio that demonstrates high quality, best in class UX design
• Breadth of experience in e-commerce or complex journeys
• Experience owning the full UX process, including running discovery phases (both internal and external and qualitative and quantitative research), and solving complex problems using design-thinking methods and techniques
• Solid information, interaction and experience design skills
• Ability to understand the array of technical constraints, user goals and business requirements that shape current and future developments
• Excellent client communication skills
• Strong portfolio is a must

Benefits

• Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills
• We’ll empower you to make a difference, allow you to be yourself, and respect who you are
• Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage

Key Skills