Senior UX Designer - Customer Experience & Education

The Senior UX Designer is responsible for designing and evolving customer-facing digital experiences across web and mobile. This includes improving clarity, trust, and conversion through collaboration with various teams.

Responsibilities

• Design and iterate on customer-facing web and mobile experiences across marketing surfaces, calculators, onboarding flows, and application entry points
• Partner with Product and Data to support experimentation and A/B testing, translating hypotheses into testable UX variations
• Identify friction and opportunity across the customer journey using a combination of qualitative research and quantitative data
• Produce wireframes, prototypes, journey maps, and interaction flows that prioritize clarity, trust, and ease of use
• Clearly communicate complex financial concepts in a way that is intuitive, compliant, and customer-friendly

Requirements

• 3–8 years of professional UX design experience, focused on consumer-facing digital products (web and mobile)
• Strong expertise in interaction design, user flows, and journey design
• Experience supporting experimentation, optimization, or data-informed iteration
• Ability to synthesize research, analytics, and stakeholder input into clear design decisions
• Experience designing mobile-first and responsive experiences
• Proficiency with design and prototyping tools (Figma preferred)

Key Skills

• UX design
• Interaction design
• User experience
• User interface
• Figma
• Design systems

Benefits

• Dynamic and inclusive work environment that fosters innovation and growth
• Competitive compensation package
• Ongoing professional development and career advancement opportunities
• Flexible work arrangements and a strong emphasis on work-life balance