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UX Designer
Utility Warehouse đŹđ§ London, United Kingdom
You will lead design delivery across product teams, conducting user research and creating cohesive, human-centered experiences. You will collaborate closely with engineering and product partners to validate ideas through prototyping and ensure high-quality, accessible design execution.
Responsibilities
- Take ownership of design delivery within your product area
- Work closely with your squad to create meaningful and cohesive user experiences
- Collaborate with product and engineering partners, balancing user needs with business goals
- Seek and give feedback regularly, contributing to maintaining quality across the team
- Connect your work to broader user journeys and build confidence in communicating the value of design decisions
- Conduct Research: Create research plans and conduct usability tests to validate design solutions with real users
- Synthesize Insights: Synthesize research findings into actionable insights and clearly articulate user problems to your product team
- Build an understanding of your product area, user needs, and business context
- Apply design processes (like the Triple Diamond) and know when to adapt them to meet project deadlines
- Use prototypes to validate or disprove ideas quickly, exploring directions through user testing
- Create clean, logical, and accessible designs that follow usability best practices
- Ensure UI accessibility through color contrast, clear typography, and distinct interactive states
- Produce thorough and complete work, with edge cases fully thought out
- Write clear and concise UX copy
- Communicate interactions and handoff details clearly to engineers, helping bridge the gap between design and development
- Proactively seek feedback from relevant designers throughout your design process
- Contribute positively to the team culture, learning from feedback and modeling our values
Requirements
- Middle-weight UX/ Product Designer with a solid understanding of full-cycle user-centred design (Research, UX & UI)
- Best-in-class design, wireframe (low and high fidelity) and prototyping skills
- Solid experience of using Figma
- Focuses on delivering work that contributes to team and business goals
- Effectively collaborates with Product and Engineering teams to deliver work on time and in scope
- Able to clearly demonstrate your process, methodology and approach to UX design strategy
- Independently drives projects and tasks to completion
- Experience of working with customer acquisition journeys in high volume, consumer services domains
- Balances design decisions based on user and business needs
Benefits
- Competitive salary
- Performance bonus: An annual discretionary bonus ranging from 15-40%
- Flexible working
- Work-life balance: Optional four-day working week (90% pay for 90% impact)
- Work from anywhere: Work abroad for up to three weeks, twice every tax year
- Holiday: 25 days plus bank holidays (increasing with tenure), with the option to trade up to five days each year
- UW discounts: Save on our services and get a free Cashback Card
- Future planning: Matched-contribution pension scheme and life assurance (up to 4x salary)
- Family first: Policies designed to help you and your family thrive
- Flexible benefits: An allowance for private health insurance, dental insurance, or gym membership
- Sabbaticals: An eight-week paid sabbatical after four years of service
- Growth: A dedicated learning and development budget and bi-annual promotion cycles
- Inclusion: Join belonging groups that help shape our culture
- Events: Company-wide celebrations including the âGreat Big Get Togetherâ and our âGood Hearted Go-Getter Awardsâ
Key Skills
About Utility Warehouse
Weâre a community of over a million good-hearted go-getters who believe thereâs a better way to do home services. And weâve been helping people save time and money while running their homes for over 20 years. We bundle essential services like energy, broadband, mobile and insurance into one simple monthly bill. But what really sets us apart is how we do it: with a nationwide network of local, friendly Partners who recommend UW to their friends, family and communities. So you could say weâre both in your corner, and just around the corner. For both employees and Partners, that means being part of something with real purpose. Whether you work in product, tech, marketing or customer service, every single person plays a part in supporting a business built on people helping people.
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