Senior Product Designer I
Zip Co Limited 🇺🇸 United States of America
This role involves leading the end-to-end design for platform enhancements related to purchasing, installment splitting, and repayment management, with a strong focus on integrating and scaling AI across the design lifecycle. The designer will act as a driver for AI adoption, identifying efficiencies and implementing new, responsible AI-enabled workflows in partnership with cross-functional teams.
Responsibilities
- Act as a driver of AI adoption within Product Design and cross-functional teams
- Identify where AI accelerates insight, reduces operational friction, and increases design quality
- Experiment, implement, and scale new workflows
- Work across the stack, partnering with Product, Engineering, Data, Risk, and Compliance
- Redesign design workflow using AI to accelerate research synthesis, ideation, and validation
- Create repeatable AI-assisted frameworks for rapid prototyping and experimentation
- Define best practices for AI-supported discovery, including insight generation and hypothesis development
- Improve how we measure design impact by leveraging AI for pattern detection and signal extraction
- Embed AI into cross-squad collaboration, enabling faster scoping and clearer trade-offs
- Explore multiple design directions quickly using AI-assisted tools, then articulate trade-offs clearly
- Identify where AI reduces manual effort in documentation, edge-case mapping, and system thinking
- Build scalable processes for responsible AI use in regulated financial environments
- Document complex systems clearly and onboard others into AI-enabled workflows
- Participate in roadmapping and planning conversations, ensuring AI-driven efficiencies are factored into delivery models
- Address post-launch issues by leveraging AI to analyze feedback and surface improvement opportunities
- Help other designers and writers grow through skill shares and feedback on AI-assisted craft
- Suggest and implement improvements to team culture and rituals that normalize experimentation
Requirements
- A portfolio demonstrating systems thinking and measurable impact
- 5+ years of experience designing at scale in product, UX, or interaction design
- Experience working on complex, multi-product ecosystems with cross-functional dependencies
- Demonstrated ability to frame work within long-term product strategy while independently owning execution
- Strong ability to interpret metrics and make data-informed decisions
- Experience leading lean experiments and validating hypotheses quickly
- Comfort exploring a breadth of options and articulating trade-offs clearly
- Experience documenting complex systems and onboarding others effectively
- Strong storytelling and presentation skills, with clear and concise written communication
Benefits
- Flexible working culture
- Incentive programs
- Unlimited PTO
- Generous paid parental leave
- Leading family support policies
- Company-sponsored 401k match
- Learning and wellness subscription stipend
- Beautiful Union Square office with a casual dress code
- Industry-leading, employer-sponsored insurance for you and your dependents
Key Skills
About Zip Co Limited
Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products that bring customers and merchants together. Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers access to point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants. We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.
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