Lead Product Designer
Crisis Text Line, Inc. Remote (🇺🇸 Austin, Texas, United States of America)
As a Design Lead, you will define UX strategy and directly design screens, flows, and assets. You will collaborate with product and engineering teams to explore solutions and deliver intuitive interfaces.
Responsibilities
- Partner with researchers and product managers to understand user needs and requirements, and translate insights into human-centered designs
- Create conceptual designs, UI mockups, user flows, prototypes, and final specifications to help define and improve the user experience (UX) and user interface (UI)
- Conduct iterative testing with users to validate designs
- Communicate conceptual ideas, detailed design, and design rationale both verbally and visually
- Ensure consistency across the platform by leveraging Tailwind to build, maintain, and enhance our Design System
- Collaborate closely with engineering to ensure design specifications are implemented accurately
- Analyze metrics and behavioral data to refine designs post-launch
- Establish best practices for product design processes within a small, fast-paced team
- Own product UX vision, roadmap alignment, and design quality
- Exercise ethical decision-making to ensure our products and services are accessible and human-centered and do not uphold clinical policies
Requirements
- 5+ years designing and shipping SaaS or enterprise products, with a portfolio showing end-to-end UX ownership
- Ability to define UX strategy while remaining highly hands-on in execution
- Strong systems thinking, information architecture, and interaction design for complex platforms
- Experience building, scaling, and maintaining Design Systems in partnership with engineering
- Advanced proficiency in Figma and modern prototyping tools
- Proven collaboration with product, engineering, and research to define problems, validate solutions, and ship features
- Experience using user research, usability testing, and product metrics to guide and refine design decisions
- Experience working on AI-enabled or data-driven products, with awareness of trust, transparency, and ethical design considerations
- Excellent communication skills with the ability to clearly explain design decisions and influence stakeholders
- Ability to thrive in a small, fast-paced, remote-first environment with strong ownership and accountability
Key Skills
- UX strategy
- System design
- Interaction design
- Figma
- Modern prototyping tools
- User research
- Usability testing
- Product metrics
- Design Systems
- Tailwind
- Communication
- Collaboration
Benefits
- Comprehensive medical, dental, and vision options that prioritize accessibility and financial peace of mind
- Employer-funded HSA contributions
- Generous PTO, sick time, and 19 paid holidays with a winter break
- 12 weeks of fully paid parental leave after 26 consecutive weeks of service
- Monthly wellness and mental health stipends
- Home office and professional development stipends
- 403(b) retirement plan with employer contribution
- Sabbatical after 3 years of service
About Crisis Text Line, Inc.
Crisis Text Line is a nonprofit organization that provides free, 24/7, high-quality text-based mental health support and crisis intervention in English and Spanish. Since its launch in 2013, Crisis Text Line has engaged in more than 7.5 million crisis conversations and trained over 55,000 volunteers to support people in their moments of need. Crisis Text Line is committed to creating an empathetic world where nobody feels alone. Individuals seeking confidential support can connect with us via text. To be connected to a live, trained volunteer Crisis Counselor, text SHARE or APOYO to 741741 🇺🇲 🇨🇦. Additional information, including how to become a volunteer or how to support Crisis Text Line through donations or partnerships, is available at www.crisistextline.org.
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