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Senior Product Designer
Thread Remote (🇺🇸 Brazil; United States of America; Europe)
Own a product surface end to end at Thread, from problem framing to pixel-level polish, designing agentic AI experiences for MSP technicians. Lead research with MSP partners, prototype with AI, and set the quality bar for dense, multi-system workflows.
Responsibilities
- Own the design of your product vertical from problem framing through pixel-level polish.
- Set and hold the visual and interaction quality bar for your area.
- Shape what gets built with product, engineering and MSP partners, from scoping through release.
- Lead research with MSP partners: interviews, usability sessions and ongoing conversations.
- Turn feedback from partners, customer success and analytics into clear priorities.
- Design for agentic AI: what agents did and why, when they check in first, and how work passes between AI and people.
- Make dense, multi-system workflows (tickets, SLAs, PSA sync, Teams and Slack) feel simple and fast.
- Build working prototypes, including with AI agents, to test ideas with MSPs before committing engineering time.
- Be a craft reference: bring in industry best practices and raise the team's bar.
- Bring the user's view into business decisions with sales, customer success and leadership.
- Shape a generous design culture through critique, mentoring and our design system.
Requirements
- 6+ years shipping digital products, including complex, workflow-heavy B2B software.
- Range across UX, UI and research: you run the interviews and push the pixels.
- Exceptional visual and interaction craft: you can build nearly anything, and the details are right.
- AI agents help you move faster without replacing your craft or judgment, and you can explain what they changed in your process.
- A point of view on designing for AI: trust, explainability and when automation should check in first.
- A track record of influencing (and sometimes owning) roadmap decisions, tied to business outcomes and metrics.
- You thrive in a fast-paced startup and adapt to shifting priorities.
- Clear, persuasive presentation of your work, in writing, in the room and on the canvas.
- Nice to have: You ship your own code, or have worked as a design engineer.
- Nice to have: Experience with IT, MSP or ITSM tooling, or PSAs like ConnectWise, Autotask and HaloPSA.
- Nice to have: Shipped LLM-powered, conversational or voice experiences.
- Nice to have: Designed for Microsoft Teams, Slack or other chat platforms.
- Nice to have: You've run beta or early-access programs with customers.
Key Skills
About Thread
Thread is the AI-native service platform for Managed Service Providers (MSPs). It replaces the slow, form-driven service desk with conversations that resolve themselves, meeting end users in Microsoft Teams, Slack, chat and on the phone, with Voice AI and AI agents that triage, dispatch and automate work, synced with ConnectWise, Autotask and HaloPSA.
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