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UX Researcher

Barclays 🇬🇧 Northampton, West Northamptonshire, England, United Kingdom

Full-time

Lead end-to-end qualitative and quantitative research to understand customer needs and experiences, and translate findings into actionable insights for design and product development. Collaborate across design, product, marketing, technology, and other teams; test concepts and prototypes; monitor relevant trends; and manage research-related risks and programmes.

Responsibilities

  • Lead end-to-end qualitative and quantitative research to understand customer needs and experiences, and translate findings into actionable insights for design and product development. Collaborate across design, product, marketing, technology, and other teams; test concepts and prototypes; monitor relevant trends; and manage research-related risks and programmes.

Requirements

  • Candidates should have strong practical experience across qualitative and quantitative research methods, including discovery and concept or prototype research, as well as the ability to analyze and triangulate insights. They should be independent, collaborative, persuasive communicators with experience in research recruitment, stakeholder engagement, and managing risk; no specific education requirement is stated.

Key Skills

Qualitative research Quantitative research User interviews Surveys and questionnaires Usability testing Data analysis Insight triangulation Research recruitment Stakeholder engagement Risk management Cross‑functional collaboration Communication and presentation Design thinking User journey mapping Persona creation Statistical analysis Report writing Agile methodology

About Barclays

Our vision is to be the UK-centred leader in global finance. We are a diversified bank with comprehensive UK consumer, corporate and wealth and private banking franchises, a leading investment bank and a strong, specialist US consumer bank. Through these five divisions, we are working together for a better financial future for our customers, clients, and communities. For further information about Barclays, please visit home.barclays.

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