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UX Designer & Researcher (medior/senior)
Key Agency 🇳🇱 Amsterdam, North Holland, Netherlands
Plan, conduct, and analyze user research, manage an international research panel, and translate findings into user flows, wireframes, and functional designs that are validated and iteratively improved. Serve as the primary UX contact for the client, coordinate stakeholders and development partners, and manage UX roadmaps, priorities, tickets, and presentations.
Responsibilities
- Plan and conduct qualitative and quantitative user research, including interviews, surveys, usability tests, tree tests, card sorting, and first‑click testing
- Analyze research data using Hotjar and UXtweak and manage an international research panel of ~400 customers
- Translate research insights into user flows, wireframes, and functional designs, ensuring technical feasibility and alignment with business objectives
- Validate designs with end users, iterate based on feedback, and hand over specifications to UI designers and developers
- Act as the primary UX liaison for the client and a design partner for Dutch and international stakeholders
- Collaborate with product owners, developers, marketing, customer service, and other departments, facilitating workshops and brainstorming sessions
- Manage UX roadmaps and timelines, create tickets in Jira, and monitor progress, dependencies, and deadlines
- Present UX/UI demos every three weeks and deliver strategic UX roadmap presentations quarterly
- Document and share insights via Google Drive and NotebookLM knowledge base
Requirements
- Several years of experience in both UX research and UX design
- Proficiency with qualitative and quantitative research methods (interviews, surveys, usability testing, tree testing, card sorting, first‑click testing)
- Experience using Hotjar and UXtweak for behavior analysis
- Strong skills in creating user flows, wireframes, and functional designs
- Understanding of technical feasibility and business goals
- Ability to validate designs with end users and iterate
- Experience collaborating with UI designers and design‑system specialists
- Stakeholder management and facilitation of workshops
- Experience working with multiple external development partners
- Proficiency with Agile/Scrum, Jira, and ticketing systems
- Excellent communication in Dutch and English
- Analytical, proactive, and strong collaborative attitude
Benefits
- Excellent salary of €3,800 – €4,400 per month
- Pension contribution
- Hybrid work (home and office near Vondelpark)
- Daily lunch with fresh bakery bread and optional walk in Vondelpark
- Weekly sport hour with access to TrainMore gym
- Team outings and activities organized by colleagues
- Company MacBook
- NS Business Card or Swapfiets
- Training and personal development budget
- High autonomy and responsibility
- Varied projects within a large international organization
- Direct impact on products and visibility with stakeholders
- International collaboration with teams across multiple countries
Key Skills
About Key Agency
Key Agency helps organisations and brands grow through integrated digital solutions, working with clients such as Grand’Italia, The Vegetarian Butcher, and Spieren voor Spieren.
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