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Service Design Manager - Financial Services
Tenth Revolution Group 🇬🇧 City of London, London, United Kingdom
Lead the design of complex, end-to-end service experiences across channels, touchpoints, and teams, using research and service design artefacts to identify improvements and deliver customer and business value. Facilitate collaboration with clients and multidisciplinary teams, ensure designs account for all aspects of service delivery, and support testing and continuous improvement.
Responsibilities
- Lead the design of complex, end-to-end service experiences across channels, touchpoints, and teams, using research and service design artefacts to identify improvements and deliver customer and business value. Facilitate collaboration with clients and multidisciplinary teams, ensure designs account for all aspects of service delivery, and support testing and continuous improvement.
Requirements
- Candidates should have proven experience designing end-to-end services across multiple products and channels, with a strong portfolio demonstrating service design methods and outcomes. They should bring strong facilitation, stakeholder management, communication, analytical, and systems-thinking skills, and experience in Agile delivery; Financial Services or regulated-environment experience is advantageous.
Benefits
- Annual Bonus
- Cash Allowance
- Flexible Working Abroad
- Learning Platforms
- Professional Development
- Certifications
- Career Progression
Key Skills
About Tenth Revolution Group
𝗧𝗮𝗹𝗲𝗻𝘁. 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴. 𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻. 𝘠𝘰𝘶𝘳 𝘱𝘢𝘳𝘵𝘯𝘦𝘳 𝘧𝘰𝘳 𝘢𝘯 𝘈𝘐-𝘧𝘪𝘳𝘴𝘵 𝘸𝘰𝘳𝘭𝘥. Tenth Revolution Group helps organizations turn technology investment into business outcomes. Across NetSuite, Microsoft Dynamics 365, Salesforce, ServiceNow, SAP, Oracle, Databricks, Snowflake, AWS, Microsoft Azure, Google Cloud, cybersecurity and AI, we advise, build, train and run the teams that power transformation. Built on the world's largest specialist technology talent engine, we combine talent, training and delivery to help organizations move faster, scale with confidence and achieve more without the overhead of traditional global consultancies. 𝗪𝗵𝗮𝘁 𝘄𝗲 𝗱𝗼 𝘛𝘢𝘭𝘦𝘯𝘵 Permanent recruitment, contract staffing, executive search and staff augmentation delivered by ecosystem specialists. 𝘛𝘳𝘢𝘪𝘯𝘪𝘯𝘨 Through Revolent, we train, certify and upskill technology professionals, helping organizations build the skills they need for long-term success. 𝘛𝘳𝘢𝘯𝘴𝘧𝘰𝘳𝘮𝘢𝘵𝘪𝘰𝘯 Technology consulting, AI projects, implementations, mig
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