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Lead UX Researcher Fully Remote

Scrumconnect Consulting Remote (🇬🇧 Liverpool, England, United Kingdom)

Remote Full-time Lead

Set research strategy, governance, and quality standards across complex public-sector programmes, ensuring inclusive research evidence informs service transformation and senior-level decisions. Lead and develop the research team, advise client stakeholders, and support business growth through proposals and bid work.

Responsibilities

  • Set research strategy, governance, and quality standards across complex public-sector programmes, ensuring inclusive research evidence informs service transformation and senior-level decisions. Lead and develop the research team, advise client stakeholders, and support business growth through proposals and bid work.

Requirements

  • Requires extensive experience leading user research strategies across large public-sector programmes or multi-team digital transformations, with strong expertise in research methods, governance, ethics, safeguarding, and GDPR. Candidates should also have experience developing researchers and contributing to commercial activities such as bids, proposals, and pre-sales.

Key Skills

User research strategy Research governance Ethics and safeguarding GDPR compliance Qualitative research methods Quantitative research methods Public‑sector digital transformation Stakeholder advisory Team leadership Mentoring researchers Business development Proposal writing Pre‑sales support Cross‑functional collaboration Data analysis

About Scrumconnect Consulting

Scrumconnect is a UK AI and digital transformation consultancy trusted by government to deliver services that work for over 50 million citizens, across 100 digital services, saving UK taxpayers more than £100+ million. We partner with the departments that matter most: Home Office, DWP, HMRC, HMCTS, DVLA, MOD and the NHS designing, building and operating user-centred, GDS-compliant services, secure cloud platforms, and AI-enabled products. What we do: ▪ Digital service design & delivery (GDS/DDaT-aligned, discovery to live) ▪ Cloud & platform engineering (AWS, secure/SC-cleared delivery) ▪ Data & AI — including AttiFin, our legal AI platform trained on UK law ▪ Workday consulting as a full-services partner Why teams choose us: we have delivered over 100 GDS UK public sector services field small, senior, hand-picked teams that deliver fast and stay accountable for outcomes, not billable hours. Recognition: Civil Service Awards (Digital, Data & Technology), UK IT Awards (Digital Tr

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