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Design Manager - Service Design & User Experience (UX)
Caterpillar Inc. đŽđł Bengaluru, Bangalore North, India
Lead the Service Design strategy and multidisciplinary teams responsible for journey architecture, design and experience operations, accessibility governance, and experience measurement. Establish scalable processes and standards, use customer and employee insights to guide improvements, and align experience initiatives with business goals.
Responsibilities
- Lead the Service Design strategy and multidisciplinary teams responsible for journey architecture, design and experience operations, accessibility governance, and experience measurement. Establish scalable processes and standards, use customer and employee insights to guide improvements, and align experience initiatives with business goals.
Requirements
- Requires 12 or more years of experience in Service Design, UX Design, Customer Experience, Design Operations, or a related field, including at least 3 years managing multidisciplinary teams. Candidates should have expertise in service design and customer experience transformation, governance, measurement, facilitation, stakeholder management, and executive communication.
Key Skills
About Caterpillar Inc.
For 100 years, weâve been helping customers build a better, more sustainable world. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. With 2024 sales and revenues of $64.8 billion, Caterpillar Inc. is the worldâs leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. Caterpillar does business on every continent, principally operating through three primary segments â Construction Industries, Resource Industries and Energy & Transportation â and provides financing and related services through our Financial Products segment.
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