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UX Researcher, Patient & Provider Experience

Bask Health 🇺🇸 United States of America

Full-time Mid-level

You will conduct UX research across patient and provider-facing telehealth platforms to evaluate usability, workflows, and interface comprehension. This involves planning studies, conducting interviews, and synthesizing findings into actionable recommendations to improve product design and efficiency.

Responsibilities

  • You will conduct UX research across patient and provider-facing telehealth platforms to evaluate usability, workflows, and interface comprehension. This involves planning studies, conducting interviews, and synthesizing findings into actionable recommendations to improve product design and efficiency.

Requirements

  • The role requires at least 3 years of professional experience in UX research or a related field with a strong portfolio demonstrating digital product research. Candidates must possess expertise in qualitative research methods, usability testing, and the ability to translate complex user journeys into meaningful product improvements.

Key Skills

Qualitative research Usability testing User interviews Study planning Data synthesis User journey mapping Persona creation Figma (for research artifacts) Statistical analysis Report writing Stakeholder communication Cross‑functional collaboration Design thinking Problem identification Critical thinking Empathy Presentation skills Survey design Remote research tools User testing platforms

About Bask Health

Bask, the platform for telehealth, is a compliant, everyone accessible, no-code, software to launch and scale a direct-to-consumer telehealth business. By default, we provide electronic medical records (EMR), payment processing, pharmacy fulfillment and compounding, a website builder, and a patient management system. We are the Shopify for E-Prescribing.

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