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Staff Product Designer

Twilio 🇺🇸 United States of America

$141,520 - $208,000 Full-time Senior

Lead the end-to-end user experience for Twilio Identity, including developer onboarding, authentication flows, and AI agent consent management. Partner closely with product and engineering teams to define product roadmaps and translate complex technical protocols into intuitive user interfaces.

Responsibilities

  • Lead the end-to-end user experience for Twilio Identity, including developer onboarding, authentication flows, and AI agent consent management. Partner closely with product and engineering teams to define product roadmaps and translate complex technical protocols into intuitive user interfaces.

Requirements

  • Requires 8+ years of professional product design experience in highly technical software, developer tools, or complex B2B/SaaS platforms. Candidates must demonstrate expert-level systems thinking and a proven track record of cross-functional leadership with senior stakeholders.

Benefits

  • Health care insurance
  • 401(k) retirement account
  • Paid sick time
  • Paid personal time off
  • Paid parental leave
  • Wellness leave
  • Equity grants
  • Corporate bonus plan

Key Skills

Product design Systems thinking End‑to‑end user experience Developer onboarding flows Authentication flow design AI agent consent management Cross‑functional leadership Stakeholder collaboration Roadmap definition Technical protocol translation User research Prototyping Wireframing Design systems Interaction design Information architecture Figma Sketch Adobe XD InVision Agile / Scrum Design thinking Usability testing Data‑driven design Mentoring Communication Problem solving

About Twilio

Today's leading companies trust Twilio's Customer Engagement Platform (CEP) to build direct, personalized relationships with their customers everywhere in the world. Twilio enables companies to use communications and data to add intelligence and security to every step of the customer journey, from sales to marketing to growth, customer service and many more engagement use cases in a flexible, programmatic way. Across 180 countries, millions of developers and hundreds of thousands of businesses use Twilio to create magical experiences for their customers.

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