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Principal Product Designer - AI & Enterprise UX

Avaya 🇺🇸 United States of America

Full-time Senior

Lead the design and modernization of Avaya Infinity experiences across web, desktop, and mobile, including AI-powered capabilities, intuitive workflows, and scalable design systems. Own UX strategy and roadmap, using prototyping and close collaboration with product and engineering teams to improve usability, implementation quality, and delivery velocity.

Responsibilities

  • Lead the design and modernization of Avaya Infinity experiences across web, desktop, and mobile, including AI-powered capabilities, intuitive workflows, and scalable design systems. Own UX strategy and roadmap, using prototyping and close collaboration with product and engineering teams to improve usability, implementation quality, and delivery velocity.

Requirements

  • Candidates should have significant experience designing complex enterprise B2B software across web, desktop, and mobile, with a strong portfolio demonstrating the ability to simplify complex workflows. They should be proficient in Figma and scalable design systems, experienced in prototyping and engineering collaboration, and knowledgeable about accessibility, customer interaction workflows, and measurable product outcomes.

Key Skills

Enterprise B2B software design Figma Scalable design systems High‑fidelity prototyping AI‑enabled UX features Accessibility (WCAG) compliance User research and usability testing Interaction design Information architecture Cross‑functional collaboration with product and engineering Design strategy and roadmap development Workflow simplification Design system governance Data‑driven design decisions Stakeholder communication Design thinking methodology Agile/Scrum process familiarity Leadership and mentorship Responsive web, desktop, and mobile design Metrics‑based product outcome measurement

About Avaya

At Avaya, we give our customers the freedom to take their business in the directions that benefit them most. We provide the paths for both customers and their employees where every moment big and small can drive in the moment, memorable experiences. The journey is theirs at the pace that makes sense for them with the innovation without disruption they need now and the solutions they can invest in the future.

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