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Lead qualitative and quantitative research initiatives to inform product strategy, information architecture, and experience design, aligning research with organizational goals. Collaborate with stakeholders and distributed teams, advocate for design research, and communicate actionable insights to influence product decisions.
Responsibilities
- Lead qualitative and quantitative research initiatives to inform product strategy, information architecture, and experience design, aligning research with organizational goals. Collaborate with stakeholders and distributed teams, advocate for design research, and communicate actionable insights to influence product decisions.
Requirements
- Requires at least four years of experience leading and delivering research projects, proficiency in qualitative and quantitative methods, and experience analyzing Voice of Customer data such as NPS and analytics. Candidates must have a strong portfolio demonstrating impact on product or experience decisions, along with excellent presentation, interpersonal, and communication skills.
Key Skills
About Ibex
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of approximately 30 operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics. ibex leverages its diverse global team of more than 36,000 employees together with industry-leading technology, including the AI-powered ibex Wave iX solutions suite, to manage nearly 170 million critical customer interactions annually on behalf of our clients, driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.
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