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Design and improve end-to-end user journeys and services using research, metrics, prototyping, and usability testing, while translating complex requirements into clear, user-centred solutions. Lead workshops and collaborate with clients and multidisciplinary teams, advocate for design, and help address broader organisational and service challenges.
Responsibilities
- Design and improve end-to-end user journeys and services using research, metrics, prototyping, and usability testing, while translating complex requirements into clear, user-centred solutions. Lead workshops and collaborate with clients and multidisciplinary teams, advocate for design, and help address broader organisational and service challenges.
Requirements
- Candidates should have deep expertise in either UX or service design, working knowledge of the other, and demonstrable experience designing for complex mobile, web, and multi-channel services. They should be skilled in rapid prototyping, anticipating user scenarios, consulting with clients, facilitating organisational change, and advocating for user-centred design.
Benefits
- Contributory Pension Scheme
- 25 Days Of Holiday Plus UK Public Holidays
- Perkbox Discounts
- Critical Illness Cover
- Life Assurance And Death In Service Cover
- Volunteer Days
- Cycle-To-Work Scheme
- Electric Vehicle Salary Sacrifice Scheme
- Season Ticket Loans
- Financial And General Wellbeing Sessions
- Flexible Benefits Scheme
- Private Health Cover
- Private Dental Cover
- Additional Company Pension Contributions
- Additional Holidays
- Wellbeing Contribution
- Charity Contributions
- Tree Planting
- Relocation Support
Key Skills
About Hippo
At Hippo, we design for humans and build for intelligence. We do this by designing and delivering AI-enabled digital services where human insight, data, and engineering work as one. As a digital services partner genuinely invested in helping our clients thrive as modern organisations, our delivery methodology is truly agile. From concept to reality, we support innovation and continuous improvement to create systems that learn, adapt, and achieve measurable impact. Our work for the NHS, BBC, Virgin, DWP, Ministry of Justice and the wider UK public and private sectors has led to transformational results for millions of citizens every day. We firmly believe that technology should serve humanity, not the other way around. Digital services should work intuitively for people and intelligently behind the scenes. Because complex problems require a service design approach, we bring together strategy, research, design, data, and engineering as one cohesive system. We embed artificial intellige
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