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Own the end-to-end design of Duffel’s AI support product, from customer discovery and requirements through prototypes, delivery, and learning from real-world usage. Define how AI and human support work together, build tools that help travel businesses review and trust AI actions, and uphold design quality across the company.
Responsibilities
- Own the end-to-end design of Duffel’s AI support product, from customer discovery and requirements through prototypes, delivery, and learning from real-world usage. Define how AI and human support work together, build tools that help travel businesses review and trust AI actions, and uphold design quality across the company.
Requirements
- Applicants need at least five years of digital product design experience and a portfolio demonstrating ownership of a complex product from problem discovery through launch and measurable outcomes. They should have strong interaction, visual, systems, and accessibility skills; experience with AI, conversational, or support products; and the ability to collaborate closely with product managers, engineers, customers, and other stakeholders.
Benefits
- Equity
- Travel Allowance
- Work From Anywhere
- Sabbatical Policy
- Electric Car Scheme
- Flexible Bank Holidays
- Family Leave
- Volunteering Day
- Paid Study Days
- Pension
- Cycle-To-Work Scheme
- Private Healthcare
- Eye Test Cover
- Season Ticket Loans
Key Skills
About Duffel
The complete toolkit for selling travel online. Most of the world’s travel technology was built in a bygone era. Travel companies today need tools that are flexible enough to mould to customer expectations and powerful enough to support a growing business. Layer by layer, piece by piece, we’re rebuilding the infrastructure that underpins the travel industry to bring it into the modern era and usher in a new, effortless travel experience. We’re backed by Benchmark, Blossom, Index Ventures, Kima Ventures, and Y Combinator (S18).
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