UX Researcher (m/w/d)

Plan and conduct qualitative and quantitative research, including interviews, observations, usability tests, surveys, and analysis of usage data. Synthesize findings into actionable recommendations, research artifacts, and product decisions, while collaborating with product teams and maintaining structured, privacy-compliant research processes.

Responsibilities

• Derive research questions from product goals and discovery topics, select appropriate methods, and plan studies, timelines and participants
• Conduct interviews, observations and contextual analyses to uncover user needs, challenges and workflows
• Run concept and usability tests on prototypes and existing solutions, identify optimization opportunities and improve product intuitiveness
• Complement qualitative insights with surveys and quantitative analyses, linking user feedback with usage and behavior data
• Synthesize results into robust findings and formulate concrete recommendations for discovery, backlog and prioritisation
• Create research artefacts such as personas, customer journeys and other deliverables to make the user perspective tangible for the team
• Collaborate closely with product managers, business analysts, delivery, and design teams, involving them in research activities
• Define success criteria and evaluate post‑release impact through follow‑up studies and user feedback
• Manage participant recruitment, ensure GDPR‑compliant execution and documentation of research processes
• Maintain a central repository of insights and ensure they are accessible for long‑term use
• Support the team with methodological guidance and conduct independent research initiatives

Requirements

• Completed degree in Psychology, Cognitive Science, HCI, Sociology, Business Informatics, Design or related field
• Several years of experience in UX/Product Research within software or product environments
• Proficiency with qualitative methods such as interviews, observations, and usability testing
• Experience with surveys and analysis of usage data
• Strong communication skills and ability to translate findings into actionable product recommendations
• Structured, critical thinking with attention to study biases
• Knowledge of privacy‑compliant participant handling
• Proficiency with Miro, Confluence, Jira and tools for user testing, surveys and data analysis
• Excellent German and English language skills
• Experience with B2B products or complex enterprise applications is a plus

Benefits

• Home‑office arrangement in Bavaria
• Cost contribution for office equipment
• Smartphone, laptop, monitor, headset and docking station provided
• Flexible working hours – you structure your day yourself
• 30 days of vacation plus holidays on 24‑12 and 31‑12
• Professional onboarding and intensive training programmes
• Mentorship (pate) support
• Open‑door management for ideas and questions
• Dress‑code freedom
• Monthly tax‑free bike allowance of €50
• Talent management coaching and development programmes
• Contribution to the energy transition through promotion of cycling

Key Skills