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Product Designer , Customer Service Design
Amazon đşđ¸ Seattle, Washington, United States of America
Observe customers and contact handlers, identify design opportunities, and own workstreams from discovery through interaction design, prototyping, and handoff. Collaborate with product managers and engineers to test concepts, scope MVPs, apply accessibility and responsible-AI practices, and share findings with the team.
Responsibilities
- Observe and interview customers and contact handlers daily to uncover design opportunities
- Conduct coâdesign sessions and quick usability tests with contact handlers
- Own design from discovery through interaction design, prototyping, and handoff for defined workstreams
- Build highâfidelity interactive prototypes, including AIâpowered experiences, quickly
- Partner with product managers and engineers to scope MVPs, evaluate tradeâoffs, and deliver buildâready designs
- Apply WCAG 2.2 AA accessibility standards and responsibleâAI patterns
- Present concepts and test results in pod reviews and lab demos
- Reuse and extend the CSâUX design system, contributing new patterns as needed
Requirements
- 5+ years of design experience
- Online portfolio demonstrating endâtoâend, userâcentered design solutions for desktop and mobile
- Strong knowledge of usability principles and techniques
Benefits
- Signâon payments and restricted stock units (RSUs)
- Comprehensive health insurance (medical, dental, vision, prescription)
- Basic Life & AD&D insurance with supplemental options
- Employee Assistance Program and mental health support
- Flexible Spending Accounts
- Adoption and surrogacy reimbursement
- 401(k) matching
- Paid time off and parental leave
Key Skills
About Amazon
Amazon.com Services LLC operates the Customer Service Innovation Lab, a crossâfunctional team focused on redesigning Amazon's customer service experience through rapid prototyping and userâcentered research.
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