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Product Designer , Customer Service Design
Amazon đşđ¸ Seattle, Washington, United States of America
The designer will observe customer journeys and contact handler interactions to identify design opportunities and build rapid, interactive prototypes. They will partner with product managers and engineers to scope MVPs and deliver inclusive, user-centered design solutions.
Responsibilities
- Learn from customers daily by listening to contacts and observing journeys to identify design opportunities
- Question existing processes and propose fresh approaches to improve the customer experience
- Own design from discovery through interaction design, prototyping and handoff for defined workstreams
- Collaborate directly with contact handlers via observation, coâdesign sessions and quick usability tests
- Build interactive prototypes quickly, including AIâpowered experiences, to test ideas in days
- Partner with PMs and engineers to scope MVPs, evaluate tradeâoffs and deliver buildâready designs
- Apply accessibility standards (WCAG 2.2 AA) and responsibleâAI patterns
- Present concepts and test results in pod reviews and lab demos
- Contribute to and extend the CSâUX design system with new patterns as they are validated
Requirements
- 5+ years of design experience
- Online portfolio demonstrating endâtoâend, userâcentered design solutions across desktop and mobile
Benefits
- Signâon payments and restricted stock units (RSUs)
- Comprehensive health insurance (medical, dental, vision, prescription)
- Basic Life & AD&D insurance with optional supplemental plans
- Employee Assistance Program and mental health support
- Flexible Spending Accounts
- Adoption and surrogacy reimbursement
- 401(k) matching
- Paid time off and parental leave
Key Skills
About Amazon
Amazon is a global eâcommerce and cloud computing leader with a massive customer service organization that drives innovation across its platforms.
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