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Lead end-to-end research into how merchants use POS payment solutions, including contextual fieldwork, interviews, observation, and validation of concepts and designs. Synthesize and communicate evidence into actionable insights and recommendations, support product decisions and design iterations, and maintain ethical research practices and research documentation.
Responsibilities
- Design comprehensive research plans covering hypotheses, methodologies, sampling and instruments
- Create screeners, interview guides, observation protocols, usability tests and consent procedures
- Recruit and coordinate diverse participants (store owners, managers, cashiers)
- Conduct in‑field interviews, contextual observations and validation sessions
- Analyze operational contexts, decision rules, barriers, trust signals and risk perceptions
- Apply frameworks (COM‑B, JTBD, behavioral journeys) to synthesize findings
- Prioritize qualitative and quantitative evidence, generate actionable insights and recommendations
- Present results to stakeholders, support decision‑making and maintain research repositories
- Define validation criteria for concepts and designs, and assist in iterative development
Requirements
- Minimum 5 years of user research experience, at least 4 years in UX/Customer/Design research
- Proven track record in fintech, payments or high‑risk transaction research
- Expertise in qualitative and quantitative methods, including interviews, contextual observation, usability testing, concept testing, and thematic analysis
- Strong knowledge of Human‑Centered Design, Jobs‑to‑Be‑Done, COM‑B, mental models and behavioral economics
- Ability to create research plans, recruit diverse participants, and manage fieldwork in retail environments
- Proficiency with research tools such as UserTesting, Maze, Lookback, Dovetail, Miro, Qualtrics, and Microsoft 365
- Fluent Spanish and intermediate English (B1)
- Portfolio with at least two end‑to‑end studies showing impact
Key Skills
About Keppri
Somos una empresa de tecnología enfocada en la transformación digital y servicios tecnológicos a la medida de las pymes.
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