UX Researcher Senior (Híbrido - Bogotá) K1126

Lead end-to-end research projects to understand user needs, mental models, and decision patterns for financial payment solutions. Translate research findings into actionable insights and recommendations for product, design, and technology teams.

Responsibilities

• Create a full research plan including questions, hypotheses, methodology, sampling strategy, segmentation criteria and research instruments
• Design screeners, interview guides, contextual observation protocols, usability tests and consent mechanisms
• Recruit and manage a diverse sample of merchants, owners, administrators and cashiers, ensuring traceability
• Moderate in‑depth interviews, contextual observations and validation sessions in real‑world POS environments
• Analyze pre‑, during‑ and post‑payment contexts, operational pressure, contingencies and segment differences
• Identify mental models, decision rules, learning barriers, trust signals, perceived risks, errors and recovery mechanisms
• Apply frameworks such as COM‑B, Jobs‑to‑Be‑Done and behavioral journeys to assess cognitive load, tension points and behavioral factors
• Systematize, code, triangulate and prioritize qualitative and quantitative evidence, separating observations, interpretations and recommendations
• Generate insights, opportunities, principles and actionable recommendations for Product, UX/UI, CX, Analytics and Engineering
• Present findings to stakeholders, facilitate decision‑making and maintain a research repository
• Define validation criteria for concepts and designs and support subsequent iteration cycles
• Ensure research follows ethical standards, privacy regulations, informed consent and secure data handling

Requirements

• Degree in Psychology, Anthropology, Sociology, Cognitive Science, Design, Communications, Marketing, Economics, Business, Engineering or related field with demonstrable research experience
• Minimum 5 years of user/behavior research experience, at least 4 years in UX/Customer/Design Research leading end‑to‑end studies
• Proven experience in contextual research, deep interviews, observation, usability testing, sample design, synthesis, triangulation and executive communication
• At least one fintech, banking, payments, POS or high‑criticality transaction project with real‑user research applied to product decisions
• Strong knowledge of Human‑Centered Design, qualitative methods, quantitative fundamentals, sampling, recruitment, usability testing and concept testing, thematic analysis, Jobs‑to‑Be‑Done, mental models, COM‑B, ethics, inclusive research, storytelling and ResearchOps
• Proficiency with research tools such as UserTesting, Maze, Lookback, Dovetail, Condens or Optimal Workshop, as well as Figma, FigJam and Microsoft 365
• Portfolio showing two end‑to‑end studies with clear problem, method, field work, analysis, findings and impact
• Native or advanced Spanish, English B1 level

Key Skills