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Senior UX Designer & Researcher, Enterprise Applications

Charger Logistics Inc. 🇨🇦 Brampton, Ontario, Canada

Full-time Senior

Research how users work by interviewing and observing them, reviewing support tickets and usage data, and maintaining feedback with real users. Redesign and prototype complex enterprise workflows, test changes before and after release, specify interaction states, and measure outcomes such as task time, success, and error rates.

Responsibilities

  • Research how users work by interviewing and observing them, reviewing support tickets and usage data, and maintaining feedback with real users. Redesign and prototype complex enterprise workflows, test changes before and after release, specify interaction states, and measure outcomes such as task time, success, and error rates.

Requirements

  • Requires 7+ years of UX design experience with hands-on research on complex enterprise or B2B products, including several end-to-end shipped projects and a portfolio demonstrating research and measured results. Candidates should be skilled in task analysis, interaction patterns, usability testing, prototyping, design systems, accessibility, analytics, and communicating trade-offs, with working knowledge of React behavior; basic SQL is a plus.

Benefits

  • Competitive Salary
  • Healthcare Benefit Package
  • Career Growth

Key Skills

User Experience Research User Interviews Observational Studies Support Ticket Analysis Usage Data Review User Feedback Loops Enterprise Workflow Redesign Prototyping Usability Testing Interaction Specification Task Time Measurement Success Rate Analysis Error Rate Measurement UX Design Design Systems Accessibility Standards Analytics React (behavior understanding) SQL (basic) Cross‑functional Collaboration Stakeholder Communication Problem Solving Mentoring Agile Methodologies Wireframing

About Charger Logistics Inc.

Charger Logistics'​ strives to offer the best client focused logistics solution. We start with flexibility. By offering various safe and efficient solutions for all product sizes, weights and sensitivities our limits are minimal. Additionally, our network, various locations throughout North America and fleet size allow us to offer our clients what they need every time. Charger Logistics was founded in the early 2000's and has grown by leaps and bounds since then. From owning a single truck to owning a fleet of over eight-hundred trucks, two-thousand trailers including reefers, dry vans, chassis, flat beds, step decks and more! A lot has changed however, our commitment to our clients will never change.

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