UX Researcher

You will lead end-to-end research processes, from planning and execution to analyzing findings and translating them into actionable insights. Your goal is to ensure that product and design decisions are grounded in a deep, evidence-based understanding of user needs.

Responsibilities

• Identify research problems by exploring project background and user needs to define research scope
• Apply research at strategic moments in the design cycle, setting goals and scope for each study
• Define primary and secondary objectives, formulate hypotheses, and outline assumptions after understanding context
• Select appropriate research methodologies, define participant profiles, sample sizes, required materials, and recruitment logistics
• Conduct moderated and unmoderated field research objectively, neutrally, and empathetically, following best practices to avoid bias
• Execute research techniques including in‑depth interviews, observations, triads, focus groups, shadowing, usability testing, heuristic evaluations, A/B testing, card sorting, and surveys
• Analyze and integrate qualitative and quantitative data to extract relevant insights aligned with project objectives
• Translate findings into clear, actionable insights and recommendations for both user experience and business value
• Document and present research insights and recommendations to diverse audiences

Requirements

• More than 3 years of demonstrable experience in user/consumer research for digital products or services
• Experience defining research objectives, scope, and applying research at strategic points in the design cycle
• Ability to implement best‑practice research methods such as pilot testing, rapport building, and bias prevention
• Knowledge of sampling techniques and participant recruitment logistics
• Familiarity with tools for generative and evaluative research data collection
• Proficiency in qualitative techniques: in‑depth interviews, observations, triads, focus groups, shadowing, formative usability testing, heuristic evaluations
• Proficiency in quantitative and unmoderated techniques: unmoderated usability testing, A/B testing, open and closed card sorting, surveys
• Strong analytical, synthesis, and documentation skills, with experience using analytics, project management, and design tools
• Availability to work hybrid (3 days per week on‑site in Mexico City office) Monday‑Friday

Benefits

• 100% payroll from day one with statutory and additional benefits
• Health benefits
• Growth opportunities
• Pleasant work environment
• Continuous learning with free access to courses

Key Skills