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Senior UX Researcher, Price Perception and Evaluation
Amazon 🇺🇸 Seattle, Washington, United States of America
The Senior UX Researcher will lead the research roadmap for pricing CX, identifying opportunities to improve customer experience through various research methodologies. They will translate complex business questions into actionable research plans and communicate strategic insights to leadership.
Responsibilities
- Own and drive the research roadmap for pricing CX, identifying opportunities and gaps across global regions
- Design and conduct research using usability testing, prototype testing, interviews, diary studies, concept evaluation, and surveys
- Combine qualitative findings with quantitative data to surface systemic patterns
- Translate ambiguous business questions into research plans and communicate strategic recommendations to directors and VPs
- Apply and evaluate AI‑augmented research workflows, deciding when AI synthesis is sufficient versus human interpretation
- Improve research methods and operational practices, build reusable research infrastructure, and mentor other researchers
- Interact daily with Design, Product, and Engineering partners to understand and guide research needs
Requirements
- 5+ years of proven success leading User Research projects with demonstrated impact
- Experience with field research, ethnography, lab‑based user testing, remote testing, paper prototype testing, iterative prototype testing, concept testing, and survey design
- Bachelor's degree in HCDE, Human Factors, Cognitive Psychology, or related field
- Experience with behavioral data collection, quantitative data analysis, and statistics
- Portfolio demonstrating study plans, reports, personas, and other deliverables
Benefits
- Sign‑on payments and restricted stock units (RSUs)
- Comprehensive health insurance (medical, dental, vision, prescription)
- Basic Life & AD&D insurance with supplemental options
- Employee Assistance Program (EAP) and mental health support
- Flexible spending accounts
- Adoption and surrogacy reimbursement
- 401(k) matching
- Paid time off
- Parental leave
Key Skills
About Amazon
Amazon's Price Perception Research team, within Worldwide Pricing, conducts both qualitative and quantitative research to understand how customers experience pricing across Amazon's global shopping platforms.
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