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Senior Product Designer, AI Platform
Gladly Remote (šŗšø United States of America)
You will own the end-to-end product design for the Agent Harness, including research, flows, and interaction design for AI agent configuration tools. Additionally, you will maintain the shared design library and elevate design quality across the platform by reviewing AI-generated and engineer-built interfaces.
Responsibilities
- Own endātoāend product design for the Agent Harness, including research, flows, interaction, and visual design
- Develop and maintain a shared design library with components, patterns, and guidelines
- Define direction for ambiguous problems and deliver concrete solutions
- Review and elevate AIāgenerated and engineerābuilt UI across the product
- Create highāfidelity prototypes quickly using AIāassisted tools
- Shape design critique rituals, review norms, and craft standards
Requirements
- The ideal candidate is a strong generalist with a portfolio spanning complex workflow tools, systems thinking, and AI-native product surfaces. You must be fluent in AI-assisted prototyping and demonstrate senior-level judgment in scoping work and operating with minimal oversight.
Benefits
- Competitive salary and equity
- Comprehensive benefits package
- Generous PTO and parental leave
- Home office stipend
- Fully remote work with occasional ināperson gatherings
- Professional growth opportunities
Key Skills
About Gladly
Gladly provides an AIāpowered customerāexperience platform that unifies conversations across channels, serving large brands and delivering significant cost savings and satisfaction improvements.
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