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Global UX Designer Senior Specialist

Boston Consulting Group 🇬🇧 City of London, London, United Kingdom

Full-time Senior

The role involves owning the development of service design blueprints and guidelines while conducting user research to identify and resolve process inefficiencies. You will collaborate across global teams to translate operational data and user needs into measurable improvements for employee experiences.

Responsibilities

  • The role involves owning the development of service design blueprints and guidelines while conducting user research to identify and resolve process inefficiencies. You will collaborate across global teams to translate operational data and user needs into measurable improvements for employee experiences.

Requirements

  • Candidates must have at least 4 years of commercial experience in service design, UX, or business analysis with a strong grasp of human-centered design principles. A bachelor's degree in a relevant field is required, and Lean process improvement certification is preferred.

Key Skills

Service Design UX Research Process Improvement Human‑Centered Design Lean Process Improvement Blueprint Development Guideline Creation Data Analysis Cross‑functional Collaboration Stakeholder Management Service Design Blueprinting Design Thinking Qualitative Research Quantitative Analysis Agile Methodology Communication

About Boston Consulting Group

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we work closely with clients to embrace a transformational approach aimed at benefiting all stakeholders—empowering organizations to grow, build sustainable competitive advantage, and drive positive societal impact. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives that question the status quo and spark change. BCG delivers solutions through leading-edge management consulting, technology and design, and corporate and digital ventures. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, fueled by the goal of helping our clients thrive and enabling them to make the world a better place. BCG Privacy Policy: https://www.bcg.com/about/privacy-policy.as

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