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Director, Product Designer - Bank Self-Servicing Design
Capital One đșđž Richmond, Virginia, United States of America
Lead and grow a cross-disciplinary design team responsible for bank self-servicing and AI-enabled experiences across multiple channels, including chatbot frameworks, conversational flows, and AI-to-human handoffs. Define and drive design strategy for complex initiatives, partnering with research, Product, Data, and Tech leaders to align customer outcomes with business objectives.
Responsibilities
- Lead and grow a cross-disciplinary design team responsible for bank self-servicing and AI-enabled experiences across multiple channels, including chatbot frameworks, conversational flows, and AI-to-human handoffs. Define and drive design strategy for complex initiatives, partnering with research, Product, Data, and Tech leaders to align customer outcomes with business objectives.
Requirements
- Candidates must have at least 8 years of product design experience and at least 3 years leading design teams; preferred qualifications include 10 or more years in product design and 5 or more years leading teams. The role also calls for experience across product and service design, design systems, web and mobile technologies, Figma, cross-functional strategy and delivery, business case development, and strong communication and people-management skills.
Benefits
- Health Benefits
- Financial Benefits
- Performance-Based Incentive Compensation
- Cash Bonuses
- Long-Term Incentives
Key Skills
About Capital One
At Capital One, we're making things better for our customers and associates through innovation and collaboration. We were founded on the belief that everyone deserves financial freedomâand are dedicated to a world where all have equal opportunity to prosper. Banking is in our DNA, but we are so much more than a bank. We always think about whatâs nextâand how we can bring our customers the tools needed to improve their financial lives. Your ideas, experiences and skills will help make banking better. Youâll be part of a supportive culture while earning amazing benefits. Thatâs life at Capital One. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. View our Social Media Community Guidelines https://www.capitalone.com/digital/social-media/
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