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Director-UX Researcher
American Express đşđ¸ New York, New York, United States of America
Lead complex research initiatives to shape AI-powered and agentic experience strategies while influencing senior leadership. Develop innovative research methodologies and frameworks to evaluate human-AI interaction and advance organizational research capabilities.
Responsibilities
- Lead complex research initiatives to shape AI-powered and agentic experience strategies while influencing senior leadership. Develop innovative research methodologies and frameworks to evaluate human-AI interaction and advance organizational research capabilities.
Requirements
- Requires 10+ years of UX or applied research experience with a strong track record in generative research and qualitative methods. Demonstrated expertise in researching complex emerging technologies like AI and the ability to influence executive-level stakeholders is essential.
Benefits
- Retirement savings plan with 6% company match
- Financial coaching
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability benefits
- Paid parental leave
- Wellness centers
- Counseling support
- Career development and training
Key Skills
About American Express
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether weâre supporting our customersâ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed â from helping evacuate travelers during World Wars, to ensuring the safety of our customersâ funds during the Great Depression in the U.S., to creating the Shop SmallÂŽ movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to pro
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