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Principal UX Researcher, AWS Experience Analytics (EXA)
Amazon Web Services (aws) 🇺🇸 Arlington County, Virginia, United States of America
Define the research strategy for measuring and interpreting customer journey health, and turn qualitative insights and telemetry into actionable intelligence that informs roadmaps across AWS. Establish research standards and scalable methods, align cross-functional stakeholders, mentor researchers, and prototype generative AI tools to improve how customer insights are surfaced and communicated.
Responsibilities
- Define the research strategy for measuring and interpreting customer journey health, and turn qualitative insights and telemetry into actionable intelligence that informs roadmaps across AWS. Establish research standards and scalable methods, align cross-functional stakeholders, mentor researchers, and prototype generative AI tools to improve how customer insights are surfaced and communicated.
Requirements
- Requires a PhD in HCI, social science, or a related field and 12+ years of corporate qualitative and quantitative research experience, including large-scale B2B research and cross-organizational impact. Candidates must have experience shaping research strategy, working with data scientists and engineers on models and metrics, mentoring researchers, triangulating customer insights with telemetry, and communicating effectively with senior leaders.
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Prescription Coverage
- Basic Life and AD&D Insurance
- Supplemental Life Insurance
- Employee Assistance Program
- Mental Health Support
- Medical Advice Line
- Flexible Spending Accounts
- Adoption and Surrogacy Reimbursement
- 401(k) Matching
- Paid Time Off
- Parental Leave
- Sign-On Payments
- Restricted Stock Units
Key Skills
About Amazon Web Services (aws)
Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services -- now widely known as cloud computing. The ultimate benefit of cloud computing, and AWS, is the ability to leverage a new business model and turn capital infrastructure expenses into variable costs. Businesses no longer need to plan and procure servers and other IT resources weeks or months in advance. Using AWS, businesses can take advantage of Amazon's expertise and economies of scale to access resources when their business needs them, delivering results faster and at a lower cost. Today, Amazon Web Services provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries around the world. With data center locations in the U.S., Europe, Singapore, and Japan, customers across all industries are taking advantage of our low cost, elastic, open and flexible, secure platform.
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