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UX Researcher and Service Designer - (Public Sector)

Xtremax 🇸🇬 Singapore

Contract

Research citizen needs, analyze data, and translate findings into insights and UX artifacts such as journey maps, personas, wireframes, and prototypes. Collaborate with cross-functional teams to shape service strategy, facilitate design workshops, improve usability and accessibility, and track service effectiveness.

Responsibilities

  • Research citizen needs, analyze data, and translate findings into insights and UX artifacts such as journey maps, personas, wireframes, and prototypes. Collaborate with cross-functional teams to shape service strategy, facilitate design workshops, improve usability and accessibility, and track service effectiveness.

Requirements

  • Requires 2–5 years of experience as a UX researcher and/or web application UI designer, relevant education or training, and proficiency with Figma or Adobe Creative Suite and research methods. Candidates should be skilled in stakeholder collaboration, agile work, systems thinking, and synthesizing research into practical design deliverables; Singapore government project experience and relevant certifications are advantageous.

Key Skills

UX research Service design Figma Adobe Creative Suite Stakeholder collaboration Agile work Systems thinking Journey mapping Persona creation Wireframing Prototyping Usability testing Accessibility awareness Data analysis Design workshops

About Xtremax

Xtremax is a leading cloud solutions provider that has helped to transform and maximise the digital possibilities of some of the biggest names in the region. Built on the belief that every client deserves to enjoy the advantages that come with cloud technology, we have been delivering simple solutions for tough problems since 2003. With a superior technical knowledge of the entire cloud ecosystem, deep understanding of customer needs at different levels of cloud maturity, and a relentless pursuit of breaking new ground, Xtremax has grown to become the preferred partner for various Singapore government agencies, MNCs and private organisations. Today, we’re a large family network with a regional presence across Singapore, Indonesia, and Malaysia.

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