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UX Researcher, AWS Experience Analytics (EXA)
Amazon Web Services (aws) đșđž Seattle, Washington, United States of America
Plan and conduct end-to-end mixed-methods research to identify customer needs, motivations, and behaviors, combining qualitative findings with telemetry and behavioral data. Develop research methods for human and AI-agent workflows, partner with science and engineering teams to inform product strategy, and strengthen research quality through mentorship and thought leadership.
Responsibilities
- Plan and conduct end-to-end mixed-methods research to identify customer needs, motivations, and behaviors, combining qualitative findings with telemetry and behavioral data. Develop research methods for human and AI-agent workflows, partner with science and engineering teams to inform product strategy, and strengthen research quality through mentorship and thought leadership.
Requirements
- Requires a PhD in a social or behavioral science discipline, at least three years of corporate qualitative and quantitative research experience, and demonstrated experience leading impactful user research, including B2B research. Candidates must be experienced across the research lifecycle and multiple testing and survey methods, able to triangulate customer insights with telemetry, communicate effectively, and provide a portfolio of research work.
Benefits
- Sign-On Payments
- Restricted Stock Units
- Health Insurance
- Dental Insurance
- Vision Insurance
- Prescription Coverage
- Basic Life and AD&D Insurance
- Supplemental Life Insurance
- Employee Assistance Program
- Mental Health Support
- Medical Advice Line
- Flexible Spending Accounts
- Adoption and Surrogacy Reimbursement
- 401(k) Matching
- Paid Time Off
- Parental Leave
Key Skills
About Amazon Web Services (aws)
Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services -- now widely known as cloud computing. The ultimate benefit of cloud computing, and AWS, is the ability to leverage a new business model and turn capital infrastructure expenses into variable costs. Businesses no longer need to plan and procure servers and other IT resources weeks or months in advance. Using AWS, businesses can take advantage of Amazon's expertise and economies of scale to access resources when their business needs them, delivering results faster and at a lower cost. Today, Amazon Web Services provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries around the world. With data center locations in the U.S., Europe, Singapore, and Japan, customers across all industries are taking advantage of our low cost, elastic, open and flexible, secure platform.
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