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Design end-to-end digital experiences for booking, travel management, and customer support, including self-service journeys and smooth handoffs to assisted teams. Use research, analytics, experimentation, and cross-functional collaboration to improve customer outcomes, simplify complex journeys, and champion accessible, inclusive design.
Responsibilities
- Design end-to-end digital experiences for booking, travel management, and customer support, including self-service journeys and smooth handoffs to assisted teams. Use research, analytics, experimentation, and cross-functional collaboration to improve customer outcomes, simplify complex journeys, and champion accessible, inclusive design.
Requirements
- Candidates should have proven experience designing complex digital products at scale, with a portfolio demonstrating strong visual and interaction design, end-to-end thinking, and polished responsive web and native app interfaces. They should be proficient in Figma and experienced with design systems, accessibility standards including WCAG 2.2 AA, customer support or purchase journeys, and communicating design decisions to stakeholders.
Benefits
- Discounted Air Travel
- Accommodation and Holiday Deals
- Flexible Leave
- Paid Parental Leave
- Option to Purchase Additional Paid Leave
- Shopping, Food, and Wine Discounts
- Insurance Discounts
- Health and Wellbeing Discounts
- Leisure and Entertainment Discounts
- Salary Packaging
- Training and Coaching
- Formal Learning Programs
- Wellbeing Support
Key Skills
About Qantas
We would like to acknowledge the Traditional Custodians of the local lands and waterways on which we live, work and fly. We pay our respects to Elders past and present. Spirit is everything to us, and joining the Qantas team means bringing your spirit to ours. We have over 30,000 exceptional employees, and every year we fly millions of customers around Australia and the world â together. If you hop on board with the team, you'll experience a workplace where creativity, diversity and innovation are encouraged. We aim to give every member of the Qantas Group the support to follow their dreams, face new challenges, and let their future take flight. Ultimately, people are our priority â those who work for us and those who travel with us. Recruitment scam alert: We're aware of scammers posing as Qantas Group recruiters. We'll only contact candidates via official Qantas Group channels and company email addresses. Don't share personal details or documents unless you're confident it's g
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