UX Researcher, AWS Experience Analytics (EXA)

Plan and conduct end-to-end mixed-methods research to uncover customer motivations and behaviors across AWS products. Partner with science and engineering teams to integrate telemetry data and qualitative insights into actionable product strategies.

Responsibilities

• Plan and conduct mixed‑methods research from study design through synthesis
• Translate large‑scale telemetry and behavioral data into actionable insights
• Develop new research methodologies for human‑and‑agentic workflows
• Partner with science and engineering teams to embed insights into product strategy
• Mentor peers, lead peer‑review processes, and raise research quality across the organization

Requirements

• PhD in Social Science or Behavioral Science
• 3+ years of corporate qualitative and quantitative research experience
• Full‑cycle research expertise (design, recruiting, moderation, analysis, reporting)
• Experience conducting B2B research
• Strong writing and communication skills
• Portfolio with study plans, reports, personas
• Experience in Agile/Scrum environments (preferred)
• Experience with large‑scale tech platforms (preferred)
• Python programming experience (preferred)
• Customer analytics or behavioral segmentation experience (preferred)

Benefits

• Sign‑on payments and RSUs
• Comprehensive health insurance (medical, dental, vision, prescription)
• Basic Life & AD&D insurance with optional supplemental life
• Employee Assistance Program and mental health support
• Flexible Spending Accounts and adoption/surrogacy reimbursement
• 401(k) matching
• Paid time off and parental leave

Key Skills