Make sure your resume makes it through AI screening. Most resumes get filtered by AI before a human sees them.
Senior UX Researcher
American Express šŗšø New York, New York, United States of America
Lead complex qualitative research and strategic discovery to uncover customer needs, identify emerging opportunities, and shape future-state digital experiences. Synthesize customer, market, and behavioral evidence into compelling narratives, influence senior leaders, and guide and coach researchers across multidisciplinary teams.
Responsibilities
- Lead complex qualitative research and strategic discovery to uncover customer needs, identify emerging opportunities, and shape future-state digital experiences. Synthesize customer, market, and behavioral evidence into compelling narratives, influence senior leaders, and guide and coach researchers across multidisciplinary teams.
Requirements
- Requires 7+ years of UX or applied research experience, advanced qualitative research expertise, and a track record leading complex generative and exploratory programs. Candidates should have experience partnering with strategy, service design, or innovation teams; influencing senior stakeholders; leading research workstreams; and synthesizing qualitative and quantitative evidence, including foresight and market signals.
Benefits
- Competitive Base Salary
- Bonus Incentives
- 6% Company Match On Retirement Savings Plan
- Financial Coaching
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Benefits
- Flexible Working Model
- Paid Parental Leave
- On-Site Wellness Centers
- Confidential Counseling Support
- Career Development And Training
Key Skills
About American Express
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether weāre supporting our customersā financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed ā from helping evacuate travelers during World Wars, to ensuring the safety of our customersā funds during the Great Depression in the U.S., to creating the Shop SmallĀ® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to pro
BEFORE YOU APPLY
Make sure your resume makes it through AI screening Most resumes get filtered by AI before a human sees them.
Drag your resume here
or click to upload
(PDF only, max 20MB)
Upload your resume
Never miss similar opportunities š
Get notified when new ux research jobs that match your preferences become available. Set up personalized job alerts to stay ahead of the competition.