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Design and evolve guest experiences, customer journeys, new village concepts, and services that align with the Group’s brands and customer needs. Coordinate cross-functional projects and external partners, analyze market and guest insights, and use performance feedback to improve the offering.
Responsibilities
- Design new village concepts and define guest experience standards
- Lead customer‑journey mapping and identify innovation opportunities
- Create and maintain service standards, guidelines and brand alignment
- Develop physical, digital and relational service components across multiple domains (Food, Mobility, Wellness, etc.)
- Analyze market trends, benchmarks and client insights to shape new offerings
- Coordinate external partners and suppliers for service implementation
- Collaborate with internal functions to ensure consistency across concept, communication and operations
- Manage transversal projects, meeting deadlines, budgets and quality standards
- Monitor guest satisfaction metrics and translate insights into improvement actions
- Foster a customer‑centric and innovative culture within the organization
Requirements
- At least 7 years of experience in Service Design, CX, Innovation or related fields
- Proven track record designing services or concepts for complex, customer‑centric environments
- Experience managing cross‑functional projects and external partners
- University degree in Marketing, Communication, Design, Hospitality Management or similar
- Fluent English and strong analytical, problem‑solving and relational skills
Benefits
- Permanent contract with a salary range of €50,000 – €55,000 (dependent on experience)
- Hybrid work model (2 days remote, 3 days on‑site)
- Flexible hours, wellness benefits and corporate health plan
- Company cafeteria, employee discounts and extensive training opportunities
Key Skills
About Human Company
Human Company, a Florentine group active in the H&R sector and a leader in Italy in the open air tourism sector, started in the 80s as ECV Group on the initiative of the Cardini Vannucchi family, a Tuscan family originally active in the textile sector in Prato. The turn towards the world of tourism took place in 1982, with the acquisition of the first camping site, Il Girasole in Figline Valdarno. The site, which was transformed from a campsite with pitches for tents into an ultramodern holiday village immersed in over 31 hectares of greenery with comfortable mobile homes, immediately become a winning formula, replicated through the years in each of the Group’s villages. Thanks to a daring activity of acquisitions and investments and an experience spanning over 35 years, today the Group is the leader in Italy in the outdoor hospitality sector, with a wide and diversified tourism offer. Human Company relies on ten outdoor facilities including holiday villages and camping in town unit
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