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Senior UX Researcher
Natwest Group đŹđ§ City of Edinburgh, Scotland, United Kingdom
Lead and deliver mixed-method user research for mid-size and complex projects, translating insights into user-centred design decisions and improved customer experiences. Collaborate across disciplines, shape research standards, manage stakeholders, and coach colleagues to build research capability.
Responsibilities
- Lead and deliver mixed-method user research for mid-size and complex projects, translating insights into user-centred design decisions and improved customer experiences. Collaborate across disciplines, shape research standards, manage stakeholders, and coach colleagues to build research capability.
Requirements
- Requires comprehensive knowledge of user research methods, user-centred design, accessibility, and inclusion, with experience delivering research for digital products and services. Candidates should bring multidisciplinary collaboration, leadership, stakeholder management, agile project delivery, design and analysis skills, and experience coaching and mentoring colleagues.
Key Skills
About Natwest Group
Weâre the bank that turns possibilities into progress. We understand our customers, their worlds, and what matters to them. We help them see the opportunities and navigate a rapidly changing world. And weâre simplifying our business so that we can anticipate our customersâ needs and react to them quickly. Our business is UK centred and covers retail, commercial and private banking customers, with more offshore and further afield. Our services bring together our peopleâs incredible specialist knowledge with a sense of innovation, and carefully designed technology-driven journeys. As one of the leading supporters of UK business, weâre using enterprise as a force for change. Weâre focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove them. That includes learning and education, whether directed at young people or building financial confidence in adults. And by fostering a leading learning culture in our busine
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