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Service Design Manager
Capital One đŹđ§ Nottingham, Nottinghamshire, England, United Kingdom
Manage service requirements and partner with project and engineering teams early in the design process to improve supportability, reliability, observability, and operational readiness. Guide service acceptance and production go/no-go decisions, act as Change Manager for assigned deployments, and improve Service Transition processes.
Responsibilities
- Manage service requirements and partner with project and engineering teams early in the design process to improve supportability, reliability, observability, and operational readiness. Guide service acceptance and production go/no-go decisions, act as Change Manager for assigned deployments, and improve Service Transition processes.
Requirements
- Candidates should have a strong track record in service or support readiness in a technology environment, experience implementing changes into live IT infrastructure, and strong communication, influencing, and stakeholder relationship skills. The role also calls for Agile project management experience, ITIL Foundation V4/V5-level accreditation or equivalent, and basic knowledge of modern infrastructure, application technologies, and AWS Cloud principles.
Benefits
- Pension Scheme
- Bonus
- Generous Holiday Entitlement
- Private Medical Insurance
- Season-Ticket Loans
- Cycle-To-Work Scheme
- Enhanced Parental Leave
- Subsidised Restaurant
- On-Site Gym
Key Skills
About Capital One
At Capital One, we're making things better for our customers and associates through innovation and collaboration. We were founded on the belief that everyone deserves financial freedomâand are dedicated to a world where all have equal opportunity to prosper. Banking is in our DNA, but we are so much more than a bank. We always think about whatâs nextâand how we can bring our customers the tools needed to improve their financial lives. Your ideas, experiences and skills will help make banking better. Youâll be part of a supportive culture while earning amazing benefits. Thatâs life at Capital One. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. View our Social Media Community Guidelines https://www.capitalone.com/digital/social-media/
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