Lead UX Researcher, AI & Digital Experiences

Lead research strategy and end-to-end studies across AI agent experiences and Salesforce event technology, combining qualitative and quantitative evidence to identify user needs, trust factors, and experience opportunities. Communicate findings through recommendations, measurement frameworks, narratives, and workshops that influence product strategy, roadmaps, and decisions, while advancing research practices and mentoring others.

Responsibilities

• Lead research strategy and end-to-end studies across AI agent experiences and Salesforce event technology, combining qualitative and quantitative evidence to identify user needs, trust factors, and experience opportunities. Communicate findings through recommendations, measurement frameworks, narratives, and workshops that influence product strategy, roadmaps, and decisions, while advancing research practices and mentoring others.

Requirements

• The role requires deep qualitative research expertise, fluency in quantitative methods, and the ability to plan and deliver rigorous research that informs product strategy and measurable outcomes. Candidates should have AI research fluency, strong communication and facilitation skills, experience strengthening research practices, and willingness to travel approximately four to five times per year for onsite event research.

Benefits

• Paid Time Off
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Mental Health Support
• Paid Parental Leave
• Life Insurance
• Disability Insurance
• 401(k)
• Employee Stock Purchase Program
• Equity

Key Skills