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Lead UX Researcher, AI & Digital Experiences

Salesforce 🇺🇸 San Francisco, California, United States of America

$172,500 - $285,800 Full-time Senior

You will lead user research across agentic AI experiences and event technology to deliver actionable insights that shape product strategy. This involves planning end-to-end research projects, synthesizing qualitative and quantitative data, and communicating findings to influence cross-functional stakeholders.

Responsibilities

  • You will lead user research across agentic AI experiences and event technology to deliver actionable insights that shape product strategy. This involves planning end-to-end research projects, synthesizing qualitative and quantitative data, and communicating findings to influence cross-functional stakeholders.

Requirements

  • The role requires deep expertise in both qualitative and quantitative research methods with a strong ability to translate complex business questions into strategic research plans. Candidates must demonstrate AI fluency, excellent communication skills, and the ability to work effectively in a fast-paced, globally distributed environment.

Benefits

  • Time off programs
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Mental health support
  • Paid parental leave
  • Life insurance
  • Disability insurance
  • 401(k)
  • Employee stock purchasing program

Key Skills

User research Qualitative research methods Quantitative research methods AI fluency Interview techniques Surveys and questionnaires Usability testing Data synthesis Insights communication Stakeholder influence Design thinking User‑centered design Rapid prototyping Statistical analysis Cross‑functional collaboration Remote teamwork Problem solving Critical thinking Presentation skills Strategic planning

About Salesforce

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