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UX Researcher

Love's Travel Stops šŸ‡ŗšŸ‡ø Oklahoma City, Oklahoma, United States of America

Full-time

Conduct qualitative and quantitative user research, including interviews, usability studies, evaluations, and testing, to uncover customer needs and inform product and service design. Collaborate with product owners and cross-functional teams to plan research, synthesize and present findings, and develop research documentation and design artifacts.

Responsibilities

  • Conduct qualitative and quantitative user research, including interviews, usability studies, evaluations, and testing, to uncover customer needs and inform product and service design. Collaborate with product owners and cross-functional teams to plan research, synthesize and present findings, and develop research documentation and design artifacts.

Requirements

  • A four-year college degree in a related field and at least two years of experience in research analysis, usability moderation, test-method selection, and Agile methodology are required. Candidates should have experience integrating customer research into product design, familiarity with industry research tools, and strong communication, organization, and multitasking skills.

Benefits

  • Tuition Assistance
  • Paid Time Off
  • 401(k) Matching
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance

Key Skills

Qualitative user research Quantitative user research User interviews Usability studies Usability evaluations User testing Research documentation Design artifact creation Agile methodology Research analysis Usability moderation Test‑method selection Integrating customer research into product design Familiarity with industry research tools Strong communication skills Organizational skills Multitasking ability Cross‑functional collaboration Stakeholder communication Data synthesis Presentation of findings Survey design Statistical analysis Empathy for users Problem‑solving

About Love's Travel Stops

Founded in 1964 by Tom Love, Love’s Family of Companies is headquartered in Oklahoma City, and remains entirely family-owned and operated. With more than 600 locations in 42 states, Love’s approximate growth rate is 40 stores per year. From the first filling station in Watonga, Oklahoma, the Love’s commitment has remained the same: ā€œClean Places, Friendly Faces.ā€ Love’s was founded on the values of integrity, Customer focus, strong work ethic, innovation and perseverance. Tom Love displayed all of these as he built Love’s from the ground up – from one small filling station in western Oklahoma in 1964 to more than 550 Love’s locations coast to coast. These core values are the keys to our success. But Tom didn’t do it by himself. He surrounded himself with visionary team members who embodied the same set of values. Today, we are looking for these in every person we hire. No matter what job you do for Love’s, your commitment to integrity, Customer focus, strong work ethic, innovation an

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