Founding Product Designer

You will lead product design from discovery through delivery, creating intuitive workflows for claims operations and AI-enabled experiences. You will partner with engineering and product leadership to translate complex customer problems into data-informed, enterprise-grade designs.

Responsibilities

• Own customer‑facing experiences, from claims workspaces used by adjusters to dashboards for team leads and executives
• Research how people use the product through behavioral data, heat maps, discovery calls, and direct observation, then use findings to guide improvements
• Partner with product leadership and engineering to translate customer problems into workflows and implementation‑ready designs
• Design interactions that explain AI agent decisions, data sources, and uncertainties to users
• Lead product design from discovery through delivery as the platform evolves into an enterprise‑grade experience
• Establish design principles and a design system, use AI tools to prototype, and assess whether changes help users work more efficiently

Requirements

• 5‑8 years of product design experience, including early‑stage startup experience as a founding designer or first design hire
• Portfolio demonstrating UX‑led design for complex, technical software and operational workflows
• Experience combining user research and product analytics such as behavioral data and heat maps
• Hands‑on experience prototyping with AI coding tools such as Claude or Lovable
• Experience designing AI or human‑in‑the‑loop workflows (valued)
• Background in insurance, claims, healthcare, or another compliance‑heavy domain (valued)
• U.S. work authorization (visa transfers accepted, no new sponsorship)

Key Skills