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Conduct research to uncover usersโ financial problems and understand their banking experiences and decisions, using methods such as usability tests, interviews, focus groups, and surveys. Translate findings into actionable hypotheses, metrics, and strategic recommendations, and collaborate across product, strategy, and business teams to improve user-centered decisions and products.
Responsibilities
- Conduct user research to understand financial experiences and decisionโmaking
- Convert research results into hypotheses, metrics, and strategic directions
- Collaborate with product, strategy, and business teams to propose improvements
- Select and apply optimal research methods for each situation
- Effectively share and persuade stakeholders with research outcomes
Requirements
- Experience conducting UX research for digital products
- Ability to translate research findings into product recommendations
- Skill in selecting and applying appropriate research methods (usability testing, inโdepth interviews, focus groups, surveys)
- Strong communication and storytelling abilities
- Capability to structure complex problems and derive actionable insights
Key Skills
About Toss
Redefining Everyday Financial Life Through Frontier Technology Launched in 2015 as a simple money transfer service, Toss has grown into Koreaโs leading SuperApp, trusted by 30 million people. What began in finance has expanded into an ecosystem of over 100 services that simplify not only financial management but also the way people live, shop, and experience daily life. With an unwavering focus on simplicity, design, and user experience, Toss empowers individuals to manage their entire lives through a single, intuitive platform. Recognized globally, including back-to-back placement on CNBCโs Top 250 Global Fintech Companies in 2024 and 2025, Toss is pioneering the next generation of services while staying true to its mission to make the world easier, fairer, and more intuitive for all.
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