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Head of Design, Insights & Colleague Experience
Lloyds Banking Group 🇬🇧 Trinity, City of Edinburgh, Scotland, United Kingdom
Lead research, insight, service design, and colleague experience disciplines to shape end-to-end colleague journeys, products, propositions, and services. Partner across business functions to use feedback and performance data to drive measurable improvements, explore responsible AI opportunities, and build multidisciplinary capability.
Responsibilities
- Lead research, insight, service design, and colleague experience disciplines to shape end-to-end colleague journeys, products, propositions, and services. Partner across business functions to use feedback and performance data to drive measurable improvements, explore responsible AI opportunities, and build multidisciplinary capability.
Requirements
- The role requires deep expertise in colleague experience, design-led transformation, and using research, experience measures, and data to guide strategic decisions. It also calls for senior stakeholder influence, experience leading multidisciplinary teams, and the ability to identify responsible applications of AI and automation.
Benefits
- Pension Contribution Up To 15%
- Annual Performance-Related Bonus
- Share Schemes Including Free Shares
- Discounted Shopping
- 30 Days' Holiday Plus Bank Holidays
- Wellbeing Initiatives
- Generous Parental Leave
Key Skills
About Lloyds Banking Group
Our purpose is Helping Britain Prosper. As the UK's largest financial services provider, we support 28 million customers and more than one million businesses. We're helping to build a more sustainable and inclusive future through everything from home ownership and financial wellbeing to digital skills, community investment and the UK's transition to a lower-carbon economy. We're transforming how financial services works through technology, data and innovation, creating opportunities for colleagues to learn, grow and make an impact on millions of lives across the UK.
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