Salesforce logo

Lead Product Designer - Qualified, AI Products

Salesforce 🇺🇸 Seattle, Washington, United States of America

$172,500 - $260,100 Full-time Lead

Design Piper’s AI brain, including interfaces for shaping its understanding of prospects, plans, personality, goals, objection handling, and reasoning. Design the live chat and video experience, refining interactions, latency handling, turn-taking, and tone while prototyping and shipping solutions in close collaboration with engineering and machine learning teams.

Responsibilities

  • Design Piper’s AI brain, including interfaces for shaping its understanding of prospects, plans, personality, goals, objection handling, and reasoning. Design the live chat and video experience, refining interactions, latency handling, turn-taking, and tone while prototyping and shipping solutions in close collaboration with engineering and machine learning teams.

Requirements

  • Candidates need at least 6 years of product design experience, including at least 2 years designing AI or conversational experiences, and a strong understanding of LLM behavior and its failure modes. They should be fluent in AI tools, have strong visual and interaction design skills, work comfortably with ambiguity, and collaborate directly with engineering and machine learning teams.

Benefits

  • Paid Time Off
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Mental Health Support
  • Paid Parental Leave
  • Life Insurance
  • Disability Insurance
  • 401(k)
  • Employee Stock Purchase Program

Key Skills

AI product design LLM behavior understanding conversational UI design interaction design visual design prototyping user testing collaboration with engineering collaboration with machine learning teams designing live chat experiences video interaction design latency handling turn‑taking design tone design AI tool fluency problem solving under ambiguity communication presentation design systems wireframing research UX principles

About Salesforce

We're the #1 AI CRM—where humans with agents drive customer success together with AI, data, and Customer 360 apps on one platform. Privacy Statement: http://www.salesforce.com/company/privacy/

BEFORE YOU APPLY

Make sure your resume makes it through AI screening

Upload your resume

Never miss similar opportunities 🔔

Get notified when new product design jobs that match your preferences become available. Set up personalized job alerts to stay ahead of the competition.